Changed Your Mind?

We want you to love every purchase from us — but if it’s not quite right, you have 28 days from delivery to return your order.

To qualify for a return, items must be unused and in their original packaging, with no signs of assembly or installation. While we’d love to offer free returns, our competitive pricing means we’re unable to cover return costs. However, we can arrange a collection for you at a pre-agreed rate using specialist couriers to ensure safe transport.

Collection fees usually range between £12.95 – £54.95, depending on the item’s size, weight, and your location. For large, heavy, or delicate pieces, return costs may be around 10% of the item’s price. You’re also welcome to arrange your own return, but please use a fully insured courier service — we can’t issue refunds for items lost or damaged in transit.

A quick note on glass and mirrored items: most couriers don’t insure these for breakage, so we strongly advise against using standard delivery services for their return.

Before returning or arranging collection, please take clear photos of the item and its packaging. These help us process your return smoothly and act as evidence should any damage be found during inspection.

Faults & Damages

Every item is carefully quality-checked before dispatch, but on rare occasions, a product may arrive with a manufacturing fault or suffer damage in transit. Please check your order as soon as it arrives, and if you spot an issue, contact us within 48 hours with a detailed description and supporting photos showing the problem clearly.

Keep the item in its original packaging while we investigate. Depending on the issue, we may arrange for a repair specialist to visit, send a replacement, or, if neither is possible, organise a collection and refund.

A manufacturing fault refers to any defect that makes a product unfit for purpose or that occurred during production.

Please email us at info@yourhomeinteriors.net with your damage along with the order number & photos of the damage including photos of the packaging. If damage has occurred during delivery this will enable us to make a claim against the delivery company.