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faq's
For more information and requests, please get in touch via e-mail at info@yourhomeinteriors.net
order FAQ's
You can place your order online 24 hours a day, 7 days a week.
Existing Customers: If you have a Your Home Interiors account, log in and start shopping.
New Customers: You have the option to create an account or checkout as a guest.
We recommend creating an account to track the status of your order and view your order history.
We cannot add an extra item to an existing order. If you wish to purchase an additional item, please place a new order.
Unfortunately, we are unable to add a gift message to your order.
The parcel will include a dispatch note without any prices. The invoice with the price will be sent to you via email.
Your total order value, including products that are out of stock and on pre-sale, will be charged upon completing checkout.
If the item you want is temporarily out of stock but expected to be restocked, the “due” date will be shown next to the AVAILABILITY section under the product name.
You can pre-order this item, and we recommend ordering as soon as possible to avoid disappointment. Your transaction will be charged at the time of order.
If you see “out of stock” next to AVAILABILITY or Qty, this means we are not expecting a delivery soon, but we may receive more in the future. Click on “NOTIFY ME WHEN THIS PRODUCT IS IN STOCK” and follow the instructions. We will notify you via email if and when more stock becomes available.
All items and gifts purchased between 01/11 and 23/12 can be returned for a refund by 31/01, provided they are undamaged and in their original packaging, with the returns slip completed.
Return Address:
Your Home Interiors Ltd
1 Slaughterford Road
Whitehead
Carrickfergus, BT38 9TG
You are responsible for the cost of returning your item(s) unless you received a faulty, damaged, or incorrectly dispatched item.
Returns can take up to 10 days to be processed, especially during busy periods.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse, ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and is damaged in transit back to us, we will contact you and may need to either return the product to you or issue only a partial refund via credit note.
Awaiting Pick: The item is in stock and ready for a member of the warehouse team to pick it from the shelf.
Processing: Your item has been picked in our warehouse and is being prepared for dispatch.
Dispatched: Your item has been sent out and is on its way to our chosen courier.
Back Ordered: The item was not in stock at the time of purchase and is therefore a pre-order. Once the item is restocked, it will be quality checked and processed for dispatch. Please allow a few extra days for this.
Cancelled: Your order has been cancelled and a full refund has been issued.
As part of our continuous efforts to enhance customer experience and emphasize responsible practices, some of our items are now sent directly from the manufacturer rather than via our own courier. This helps us reduce the environmental impact of our deliveries.
Delivery Information: If applicable, this information will appear on the “Delivery” tab on the product page.
Delivery Time: Delivery can take up to 21 working days, depending on the size of the item and location
Large Items: For larger items, the manufacturer’s delivery team will contact you to arrange a convenient delivery date.
Checking Items: Upon arrival, please check your item carefully. If you are not satisfied with its condition, do not sign to accept the parcel and contact our Customer Service team immediately. Once signed for, we cannot replace the item.
Express Delivery: Direct Dispatch items cannot be delivered on express delivery.
Service Availability: This delivery service is available for UK only.
payment FAQ's
- Visa / Mastercard Debit card
- Visa / Mastercard Credit card
- American Express
- Klarna
- Clearpay
- Paypal
Please note that we do not accept payment by cheque.
If your transaction is declined during the online ordering process, please follow the on-screen instructions:
1. Check Your Information: Ensure that all entered details are correct and try again.
2. Try Another Payment Method: If the issue persists, consider using an alternative payment method.
For high-value orders, banks may sometimes hold an authorization as a security measure. This hold remains until they receive confirmation of the transaction's authenticity from the cardholder.
Your Home Interiors is pleased to offer a Sale Price Adjustment on items purchased up to seven days before the start date of a sale. To qualify for a price adjustment, the same item must still be available at the time of your request. The difference will be issued in the form of a credit note, valid for 1 year.
Please Note:
- We cannot offer a price adjustment on items originally purchased in a sale or on special promotion items that are temporarily reduced in price.
- Once an item is purchased at a discounted sale price, no further price adjustment will be offered should the item be further marked down.
To request a price adjustment, please contact us via email or phone call. The refund will be issued via a credit note.
If you need a VAT Invoice for your order, please contact us by phone or email, and we will send it to you via email.
Your VAT Invoice will include the following details:
Name on the order
Delivery & Billing address
Date the Invoice was created
Items purchased
Order number
Shipping method
Breakdown of all costs
pre- order FAQ's
A pre-order is an order placed in advance of the stock arriving from our supplier. This option is often available for our more popular product ranges to ensure our customers have the best chance of securing stock for their order.
When you pre-order any item, you will be charged at the time of purchase, just like any other order. You also have the option to pay with Klarna or Clearpay, if you are eligible, allowing you to order now and pay later.
We always strive to ensure that the information we provide on our website is accurate and up to date, but occasionally, these dates can change. We will provide regular updates via email so that you are always kept informed on the status of your order.
When ordering through our website, you can place items that are on pre-order and in-stock items in the same order. If an item is out of stock but is due to arrive in the warehouse within 72 hours, your order will be held and dispatched together.
The postage charge will only be applied once, even if your order is part-shipped due to an item being back-ordered.
When your pre-order has been dispatched, you will receive a dispatch confirmation email.
Our pre-order system operates on a first come, first served basis. This means that once the stock has arrived, orders for this item will be processed in the order they were placed.
delivery FAQ's
You can follow the status of your order HERE
Once your order has been dispatched, you will receive an email from us confirming your tracking number. This email will include a tracking link and your tracking number. You will need to copy your tracking number and paste it into the tracking portal once you have clicked on the tracking link.
You will then be directed to the courier’s tracking site, where you can access the most up-to-date tracking information for your parcel. Please allow up to 3 working days to receive your order from the courier once you've received the dispatch email.
Pre-Ordered Items
You will not be able to track pre-ordered items until stock has arrived in our warehouse. For items that have been pre-ordered, please check your order confirmation email for expected delivery dates into our warehouse. We will keep you updated if we are notified of any delays.
1 Man & 2 Man Items
Larger 1 man and 2 man items are NOT dispatched via our tracked network. These items will be dispatched from our partners' warehouse. We expect our delivery team to contact you to arrange delivery within 3-4 days from the date you placed your order, assuming the item was in stock when the order was placed.
In-Stock Items
If the item you have ordered is in stock, unfortunately, we cannot change the delivery address once the order has been placed.
Pre-Order Items
If the item you have ordered is not in stock and is on pre-order, we can change the delivery address. Please contact us via phone or email to update your delivery address.